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PostPosted: Thu May 18, 2017 8:29 am 
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Joined: Thu May 18, 2017 8:25 am
Posts: 3
When I open the NB Virtual Comm, I'm getting the following error. Any help is appreciated!

sec_ConnectService failed with error -2


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PostPosted: Thu May 18, 2017 9:24 am 
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Joined: Tue May 10, 2016 8:22 am
Posts: 91
Hello,

Which version of windows?

Which NetBurner module are you using?

The more information you can provide the better.

Thanks


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PostPosted: Thu May 18, 2017 9:34 am 
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Joined: Thu May 18, 2017 8:25 am
Posts: 3
Hi Tom,

Thanks for the quick response. It's actually one of our customers that is having the issue, I've sent him a e-mail asking him which OS he's on. But we ship our products with Net Burner's SBL2e. Everything seems to be working fine, he would just like to setup a virtual COM port instead of having to connect via TCP/IP. When he runs the virtual comm port software, the image from my original post is what he sees. He doesn't even get the option to "Add".

Thank you,

Matt

edit: The customer is on Windows 7 64bit.


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PostPosted: Thu May 18, 2017 3:33 pm 
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Joined: Tue May 10, 2016 8:22 am
Posts: 91
The installation should create a service called sec. The message indicates the service is not running. If you look at your own install you should be able to see it in the task manager. It may be that the install did not complete correctly, or somehow he does not have permissions on the system to either install, or run the service. You might have him try logging in as an administrator, uninstalling what he has, then resinstalling and running as admin to see if there is a difference.


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PostPosted: Thu May 18, 2017 4:33 pm 
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Joined: Thu May 18, 2017 8:25 am
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Thanks I'll have them try and let you know.

Thank you,

Matt


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